Privacy policy
At Toy Pop Mart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this policy.
Information We Collect
When you browse our website or place an order, we may collect the following information:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information
- Order history
- IP address and browser details
- Device and usage information
We collect only the information necessary to process orders, improve customer experience, and provide support services.
How We Use Your Information
Your information may be used for the following purposes:
- Processing and shipping orders
- Providing customer support
- Sending order confirmations and tracking updates
- Improving website functionality and shopping experience
- Preventing fraudulent transactions
- Responding to inquiries and support requests
- Sending promotional emails or product updates if you subscribe
We do not sell or rent your personal information to third parties.
Payment Security
We take payment security seriously.
All payments made on Toy Pop Mart are processed through secure payment systems. Sensitive payment details are encrypted and securely handled by trusted third-party payment providers.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve website performance and user experience.
Cookies may help us:
- Remember customer preferences
- Improve website navigation
- Analyze traffic and visitor behavior
- Personalize product recommendations
Customers can disable cookies through browser settings, although some website functions may become limited.
Third-Party Services
We may share limited customer information with trusted third-party service providers necessary for business operations, including:
- Payment processors
- Shipping carriers
- Website analytics providers
- Customer support platforms
These providers only receive information necessary to perform their services securely and confidentially.
Data Protection & Security
We implement reasonable technical, administrative, and physical safeguards to help protect customer information from unauthorized access, misuse, or disclosure.
While we work hard to protect your data, no online system can guarantee complete security at all times.
International Customers
We serve customers worldwide except certain regions in Asia and selected remote areas.
By using our website, you understand that your information may be processed and stored in countries where our service providers operate.
Your Rights
Depending on applicable laws in your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request details regarding how your data is used
To exercise these rights, please contact us using the information below.
Marketing Communications
If you subscribe to our newsletter or promotional emails, we may occasionally send updates about new products, special releases, promotions, or store news.
You may unsubscribe from marketing communications at any time through the unsubscribe link included in our emails.
Third-Party Links
Our website may contain links to external websites or platforms.
We are not responsible for the privacy practices, content, or policies of third-party websites.
Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes.
Any updates become effective immediately upon posting on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Toy Pop Mart
135 Berkshire Ave, Syracuse, NY 13208, USA
Email: support@toy-popmart.com
We appreciate your trust and remain committed to protecting your privacy and providing a secure shopping experience.