Shipping policy

At Toy Pop Mart, we are committed to providing reliable worldwide shipping and a smooth delivery experience for every customer. Please review our shipping policy below before placing your order.

Shipping Areas

We currently ship worldwide except certain regions in Asia and selected remote or restricted areas.

If your location is unavailable for delivery, our customer support team will contact you as soon as possible.

Order Processing Time

All orders are typically processed within 1–2 business days after payment confirmation.

Please note that processing times may be slightly extended during holidays, promotional periods, or high-demand product releases.

Customers will receive an email confirmation once the order has been successfully processed and shipped.

Shipping Methods & Delivery Times

Standard Shipping

  • Shipping carriers: DHL or FedEx
  • Estimated delivery time: 10–15 business days after shipment
  • Shipping fee: $12.95

DHL and FedEx provide secure international delivery services with tracking available for most destinations.

Free Shipping

  • Shipping carrier: EMS
  • Estimated delivery time: 15–25 business days after shipment
  • Free shipping applies to orders over $50

EMS shipping times may vary depending on customs clearance and local postal services.

Tracking Information

Once your order has been shipped, a tracking number will be sent to your registered email address.

Customers can monitor delivery progress directly through the shipping carrier using the provided tracking information.

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

Customers are responsible for any customs or import charges required by local authorities.

Delivery Delays

While we work hard to ensure timely delivery, shipping delays may occasionally occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Public holidays
  • High seasonal shipping volume

Estimated delivery times are provided as guidelines and are not guaranteed.

Incorrect Shipping Information

Please ensure your shipping address, phone number, and contact information are accurate before completing checkout.

We are not responsible for delivery issues caused by incomplete or incorrect customer information.

Payment Methods

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed through trusted payment providers.

Returns & Exchanges

Customers may request a return within 15 days of receiving the product.

Returned items must:

  • Be unused and in original condition
  • Include original packaging and accessories where applicable
  • Be approved before being shipped back

For additional return instructions, customers may contact our support team.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or returns, please contact us:

Toy Pop Mart
135 Berkshire Ave, Syracuse, NY 13208, USA
Email: support@toy-popmart.com

We appreciate your trust and support and will always do our best to provide a smooth shopping experience.