Terms of service

Welcome to Toy Pop Mart. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please review these terms carefully before using our services or placing an order.

If you do not agree with any part of these terms, please discontinue use of the website.

General Conditions

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You are legally authorized to enter binding agreements
  • The information you provide is accurate and complete

We reserve the right to refuse service to anyone at any time for any reason permitted by law.

Products & Availability

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate.

However, we do not guarantee that:

  • Product information will always be completely error-free
  • Colors displayed on your screen will exactly match physical products
  • Limited edition or collectible items will remain available after release

We reserve the right to modify or discontinue products without prior notice.

Pricing & Payments

All prices listed on our website are subject to change without notice.

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed through trusted third-party payment providers.

We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, or pricing errors.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Processing times may be extended during holidays, promotional periods, or high-volume release events.

Customers will receive confirmation emails and shipping updates after successful order placement.

Shipping Policy

We currently ship worldwide except certain regions in Asia and selected remote or restricted locations.

Standard Shipping

  • Carrier: DHL or FedEx
  • Estimated delivery time: 10–15 business days
  • Shipping fee: $12.95

Free Shipping

  • Carrier: EMS
  • Estimated delivery time: 15–25 business days
  • Available for orders over $50

Delivery estimates may vary due to customs clearance, weather conditions, local carrier delays, or other circumstances outside our control.

Returns & Refunds

Customers may request a return within 15 days of receiving the product.

To qualify for a return:

  • Items must remain unused and in original condition
  • Original packaging and included accessories must be preserved
  • Return requests must be approved before shipping items back

Refunds are processed after inspection and approval of returned items.

Shipping fees are generally non-refundable unless the issue was caused by our error.

Intellectual Property

All website content, including images, graphics, logos, text, product descriptions, and website design, is the property of Toy Pop Mart and may not be copied, reproduced, distributed, or used without written permission.

User Conduct

Customers agree not to:

  • Use the website for unlawful purposes
  • Interfere with website security or operations
  • Submit false or misleading information
  • Attempt unauthorized access to systems or accounts

Violation of these rules may result in account suspension or legal action where applicable.

Limitation of Liability

To the fullest extent permitted by law, Toy Pop Mart shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of the website
  • Shipping delays
  • Product availability issues
  • Service interruptions
  • Unauthorized third-party access

Our total liability shall not exceed the amount paid for the purchased product.

Third-Party Links

Our website may include links to external websites or platforms for customer convenience.

We are not responsible for the content, policies, or practices of third-party websites.

Changes To Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes become effective immediately once posted on this page.

Governing Law

These Terms of Service shall be governed and interpreted according to applicable international ecommerce laws and regulations.

Contact Information

If you have questions regarding these Terms of Service, please contact us:

Toy Pop Mart
135 Berkshire Ave, Syracuse, NY 13208, USA
Email: support@toy-popmart.com

Thank you for choosing Toy Pop Mart. We appreciate your trust and support.